Singapore Pools provides citizens of legal gambling countries a platform for placing bets. Offering sports, lottery and horse racing betting options; customers can place bets online or at outlets; call customer service number for help or use credit/debit card to place bets (over 21 age limit applies); also allows deposits/withdrawals through accounts online.
Singapore Pools was first established by the government to combat illegal gambling syndicates in the late 1960s. Although commercially viable, its surplus funds go directly to Tote Board which finances various social service and community development projects across Singapore. Singapore Pools operations remain under constant supervision by the Ministry of Finance.
Singapore Pools takes an active approach to responsible gaming through various campaigns and programs it runs, from encouraging responsible use of gambling products and counselling sessions, to offering self-exclusion to people experiencing gambling problems. Their website and e-services portal were upgraded in 2022 in order to make it easier for gamblers seeking help to seek assistance more readily.
Yeo Teck Guan was appointed CIO in 2023 and is leading an extensive digital transformation project within the company. To this end, he has set up forums where staff can voice opinions on new initiatives before being included into ongoing strategies; and also established teams dedicated to working with IT vendors so they can deliver on their promises.